Program Assistant

NFB Jernigan Institute


The Program Assistant functions as a key member of the National Federation of the Blind (NFB) Jernigan Institute staff and will be responsible for providing administrative and other support to the various projects and programs throughout the institute.


The responsibilities of a Program Assistant include:

  • Entering data accurately and efficiently using multiple platforms
  • Scanning, transcribing, and editing documents
  • Providing quality customer service in person and via telephone
  • Handling retail sales and completing other basic financial transactions
  • Process purchase orders and invoices
  • Stocking storage and retail area
  • Basic inventory control
  • Producing and duplicating data on USB and other digital media
  • Sorting, shipping basic correspondence and packages via USPS and UPS
  • Perform basic administrative tasks of processing mail, filing paperwork and other correspondence
  • Performing administrative and other duties as assigned.

Required Skills

  • Attention to detail and accuracy in executing work assignments.
  • Customer service experience and the ability to interact with customers in a warm, friendly, and efficient manner.
  • Ability to work independently and as part of a team.
  • Flexibility and ability to prioritize and execute multiple job tasks.
  • Ability to grasp fundamental concepts quickly and execute tasks with little supervision.
  • Excellent oral, written, and clerical communication skills.
  • Excellent organizational skills
  • Proficient with the use of Microsoft Office applications, and the ability to learn other computer applications.
  • Problem-solving
  • Curiosity and a desire to learn

Preferred Skills

  • Ability to read Braille
  • Technical writing skills

Educational Requirements

  • Minimum of an associate degree preferred, but we will consider other combinations of education and experience demonstrating ability to perform the work.

How to Apply

We do not speak in terms of “positions” for many of our jobs at the NFB National Office, preferring to focus on the applicant’s total skill set in determining a fit with our needs. Candidates for jobs at this level are hired on the basis of their education and experience ratings and careful assessment of performance in multiple interviews. We seek individuals who long to identify with a cause and to assist in advocacy for a group long denied equal opportunity to succeed or fail on the basis of ability and not be denied opportunity on the basis of society’s stereotypes. This job is open until filled. Applicants should send via email, a cover letter, a résumé with wage history, and the contact information of two professional references to NFB Human Resources email

The National Federation of the Blind is an equal opportunity employer. Accordingly all terms and conditions of employment will be carried out without regard to race, creed, color, religion, gender, sexual orientation, nationality, marital status, age, or disability. For more detailed information about our commitment to equal opportunity in employment, please email a request to