Victor Reader Stream: FAQ

Blog Date: 
Wednesday, September 25, 2013

Q. Are NLS books now available for download?

A. NLS has recently opened an expanded pilot download site of digital talking books and magazines for NLS patrons who are registered for NLS service by their local library, who have a computer and high speed Internet connection to download the books, and who also have an NLS authorized digital book player capable of playing the NISO books downloaded from the NLS server.    

Q. Who qualifies for NLS talking book service?

A. Only residents of the United States or American citizens living abroad who are unable to read or use standard print materials as a result of a temporary or permanent visual, physical limitation may receive NLS audio book services.  Each individual must be certified first before accessing the NLS audio book services. 

Q. What is the process to participate in the expanded NLS pilot project and enable my Stream to play NLS books?

A. There are 3 steps to the process to participate in the NLS expanded download pilot and authorize your Victor Reader Stream to play NLS books and magazines.

  • Step 1 - Apply online to NLS
    To apply for participation in the NLS expanded pilot visit: https://www.NLSTalkingBooks.org/dtb
    This page provides basic information about the NLS service and a link to the application form. Once you complete this online application form, you will immediately receive an e-mail from NLS confirming that NLS has received the application. If you are approved to participate you will receive a second confirmation e-mail with additional information. If there is a problem with your application you will also receive a message explaining the problem. A third NLS e-mail will  include a username, password, instructions for participation, and how to obtain help.
  • Step 2 - HumanWare will contact you
    If NLS approves your application to the expanded download pilot, they will also notify HumanWare. HumanWare will then contact you by e-mail with a link to our web form where you will need to supply your player serial number. Please do not try to complete the web form until you receive our e-mail as we will be unable to process your information.
  • Step 3 - Sending the NLS Authorization Key to you
    After you complete the HumanWare web form HumanWare will respond within 2 working days with a second e-mail. Attached to this e-mail will be an NLS authorization key file to install on your Stream. The e-mail will contain the installation instructions. After you install the key file, you will be able to play NLS digital talking books and magazines.

 For further information please visit http://www.humanware.com/en-usa/home.