Database Administrator and Technical Support Specialist

Operations/Organizational Technology, National Federation of the Blind

Description

At the headquarters of the nation’s leading blindness organization, National Federation of the Blind, Organizational Technology is a dynamic team with responsibilities ranging from supporting end-user computer technology to developing web sites and web-based applications used by in-house staff, members of our fifty two affiliates across the country, and the general public. The Database and Technical Support Specialist works closely with stakeholders across the organization to manage our Constituent Relationship Management System (Connections), support Connections users, and provide first tier technical support to staff. Candidates must be able to communicate orally and in writing with individuals of varying technical knowledge.  This position requires a highly organized detailed-oriented person who can multi-task while working in a fast-paced environment. This position requires the use of a desktop computer, knowledge of standard office equipment, ability to organize multiple projects, and working with organizational stakeholders at all levels including organization members and senior management. All members of the Organizational Technology team are expected to be punctual and diligent with a strong work ethic.

Representative Responsibilities

  • Maintain data integrity of the Connections database: a Constituent Relationship Management (CRM) system used for tracking contact information, memberships, publication subscriptions, event participation, and donations;
  • Design and implement deduplication strategies to minimize the presence of conflicting records;
  • Provide training to users on using Connections;
  • Assist with a nation-wide rollout of Connections to affiliates, divisions, and chapters of the organization;
  • Utilize reporting tools to build custom reports based on user requests;
  • Recommend changes and enhancements to Connections based on observations and user feedback;
  • Assist the Systems Administrator by providing first tier support to organization staff; escalate issues as required;
  • Monitor and deploy updates and patches to desktop and laptop computers;
  • Install, upgrade, and troubleshoot desktop computer software and hardware peripherals;
  • Assist the team director as required.

Skills Required

  • Experience with the CiviCRM constituent Relationship Management tool strongly preferred;
  • Experience with the Drupal content management system;
  • Experience ensuring integrity of a large relational database including deduplication of records;
  • Experience with PHP preferred;      
  • Experience with Angular strongly desired;
  • Experience with MySQL preferred;
  • Experience training users in the use of software;
  • Experience with code versioning and repository systems including Git preferred;
  • Experience providing end-user technical support preferred;
  • Knowledge of desktop technologies including Microsoft Windows, Microsoft Office, and Office365;
  • Knowledge of web browsers and basic internet usage;
  • Familiarity with nonvisual screen access technologies used by the blind a plus;
  • Ability to analyze user data requests and produce reports based on existing data model;
  • Ability to analyze similar contact records and determine whether they are duplicates;
  • Ability to observe errors in data and recommend corrective actions;
  • Ability to communicate with users, understand their issues, and work to find solutions;
  • Ability to diagnose and recommend solutions for common computer issues;
  • Ability to use the internet and product knowledge bases to research user issue;
  • Ability to document processes and practices in writing;
  • Knowledge of standard English including grammar, punctuation, and mechanics;
  • Ability to use a high degree of discretion in sensitive situations and maintain confidentiality;
  • High attention to details and follow-up;
  • Ability to function on teams or solo, depending on the task, and to move quickly and efficiently from one task to another;
  • Ability to identify and correct errors;
  • Ability to follow, apply, interpret, and explain instructions and/or guidelines;
  • Ability to determine work priorities, meet schedules, and deadlines of the team;
  • Ability to compose routine correspondence and reports;
  • Ability to type and operate standard office equipment;
  • Adaptable to learning new skills;
  • Flexibility in undertaking other duties as required.

Preferred Education and Experience

  • Education or work experience sufficient to demonstrate possession of the requisite skills and ability to complete the representative duties of the position.

How to Apply

We do not speak in terms of “positions” for many of our jobs at the NFB National Office, preferring to focus on the applicant’s total skill set in determining a fit with our needs. Candidates for jobs at this level are hired on the basis of their education and experience ratings and careful assessment of performance in multiple interviews. We seek individuals who long to identify with a cause and to assist in advocacy for a group long denied equal opportunity to succeed or fail on the basis of ability and not be denied opportunity on the basis of society’s stereotypes. This job is open until filled. Applicants should send, preferably via email, a résumé and cover letter indicating salary requirements to: Human Resources, National Federation of the Blind, 200 East Wells Street at Jernigan Place, Baltimore, MD 21230, telephone 410-659-9314, fax 410-685-5653, email HR@nfb.org

The National Federation of the Blind is an equal opportunity employer. Accordingly all terms and conditions of employment will be carried out without regard to race, creed, color, religion, gender, sexual orientation, nationality, marital status, age, disability or any other protected status.