Use of refreshable braille displays has been a core tool in a braille reader’s toolbox for decades (Dixon, 2000). These devices have revolutionized literacy within digital spaces by providing individuals with visual impairments and blindness with one line of braille text. However, the single line of text can be limiting, and technology development for multiline displays that can represent both text and graphics has stalled. With an attempt to propel refreshable braille displays into the future, the authors conducted a needs assessment to determine preferences and opinions of users who depend upon braille display technology. The results of the study revealed that current refreshable braille displays have many advantages, but still need much improvement in this digital age. These results may be used to inform future development of multiline displays.