We have been asked to announce: Lifescan, maker of many different blood glucose monitors, reports a problem with their OneTouch Ultra, OneTouch FastTake, and InDuo system. Here's what they discovered.
The above glucose meters are designed to read out in either mg/dl (USA) or mmol/L (European) units. Under certain extreme circumstances, these meters have been observed to switch units of measure, from mg/dl to mmo/L or mmo/L to mg/dl. The occurrence is rare, but LifeScan asks all users of the above to regularly check their meters and determine whether or not their results are displaying in the correct unit of measure.
How do you tell? Mmol/L numbers are very low, and include a decimal point. They look a lot like A1c numbers. Mg/dl numbers (if you're doing well) will range around 100. If your blood test results don't make sense, your meter may have "shifted gears" on you. Please note: The LifeScan Profile, Basic and SureStep meters are not having this problem, and are not covered by this warning. Also, this is an electrical problem; no test strips are in any way affected.
If you have a LifeScan OneTouch Ultra, FastTake, or InDuo, and you are experiencing
these problems, or need information, call LifeScan's 24-hour customer service
line; telephone: 1-877-220-2774.