Hospitality Assistant (Operations)


The National Federation of the Blind is a membership organization of blind people from each of the fifty states, the District of Columbia, and Puerto Rico. As America's civil rights organization of the blind, the Federation is a coordinated network of skilled advocates, resources, and programs that raise expectations of the blind in society and create opportunities for blind people to live the lives they want. The staff of the Federation are central to the organized blind movement by providing support, professional expertise, and daily contributions to the success of the organization. Working under the direction of the Federation's elected President, the staff advise the organization's leadership and contribute to the vibrant, energetic, and collaborative culture of the organization that raises expectations throughout society.

Our hospitality staff keep our organization running smoothly from behind the scenes. Each hospitality assistant plays a role in presenting the Federation’s positive public image. By helping to maintain a clean, comfortable, and safe environment, our staff make it possible for all Federation staff to perform their jobs efficiently. Similarly, our members and guests experience a visit that feels welcoming and enjoyable.

The National Federation of the Blind regularly hosts a variety of events and activities for groups both large and small. Our hospitality assistants help with setup beforehand and teardown after such events. Cleaning sleeping rooms and common areas, preparing food, serving meals, and interacting with visitors are all parts of the hospitality assistant’s duties throughout events.


  • Clean sleeping rooms, launder linens and towels, and replenishing sleeping room supplies.
  • Clean and maintain common areas such as restrooms, lobbies, hallways, conference rooms, dining areas, commercial kitchen, etc.
  • Gather and empty trash and recyclables.
  • Set up, arrange, and remove event supplies including tables, chairs, stage, and screens for events such as banquets and meetings.
  • Vacuum, shampoo, mop, sweep, and spot clean floors and furniture.
  • Clean and dust windows, pictures, walls, fixtures, doors, etc.
  • Follow instructions regarding the use of chemicals and supplies. Use as directed.
  • Safely operate fleet vehicles, including 15 passenger vans, to transport staff and/or members to and from airport, train station, and off-site events as needed.
  • Performing other duties as assigned.


  • Able to follow directions and perform work duties with limited supervision.
  • Be in good physical condition to perform job duties.
  • Reliable, punctual, and able to work flexible days and hours.
  • Able to function as part of a team or individually, depending upon task required, and to move quickly and efficiently from one task to another.
  • Active valid driver’s license desirable.
  • Food service experience desirable.

How to Apply

We seek individuals who wish to identify with a cause and to assist in advocacy for a group long denied equal opportunity to succeed or fail based on ability, and not be denied opportunity based on society’s stereotypes.

This job is open until filled. Applicants should send, preferably via email, a résumé and cover letter indicating salary requirements to: Human Resources, National Federation of the Blind, 200 East Wells Street at Jernigan Place, Baltimore, MD 21230; telephone 410-659-9314, ext. 2488; fax 410-685-5653; email [email protected].

The National Federation of the Blind is an equal opportunity employer.  Accordingly, all terms and conditions of employment will be carried out without regard to race, creed, color, religion, gender, sexual orientation, nationality, marital status, age, or disability.  For more detailed information about our commitment to equal opportunity in employment, please email a request to [email protected].