Switchboard Operator/Receptionist,

NFB Jernigan Institute


At the headquarters of the nation’s leading blindness organization, the National Federation of the Blind, the switchboard operator/receptionist manages a multiline switchboard, answering and directing the calls to appropriate destinations in an efficient and friendly manner. The switchboard operator is the first person to greet guests, customers, and members who call or visit the NFB’s Jernigan Institute, making an important first impression for our organization.  


The responsibilities of an switchboard operator/receptionist include:

  • Answer incoming calls, greet callers, provide information, transfer calls and/or take messages as necessary
  • Manage multiple concurrent phone calls, handling each as needed
  • Page individuals to inform them of telephone calls using office paging system
  • Transcribe callers’ names, contact information, and reasons for calling accurately
  • Perform clerical duties and administrative tasks, such as preparing mailings, proofreading, and document editing
  • Maintain steady, punctual attendance and neat personal appearance
  • Be available for occasional after-hours programs and events
  • Perform other duties as requested or needed

Required Skills

  • Excellent telephone etiquette and customer service skills
  • Ability to listen and understand information and ideas presented through spoken word
  • Effective communication skills
  • Ability to work cooperatively with others
  • Ability to comprehend and execute complex written and verbal instructions
  • Ability to act efficiently with a calm, friendly demeanor in stressful situations
  • Good organizational and planning skills
  • Basic computer skills and familiarity with standard office productivity applications
  • Experience in a call center environment preferred

Preferred Skills

  • Braille proficiency preferred

How to Apply

We do not speak in terms of “positions” for many of our jobs at the NFB National Office, preferring to focus on the applicant’s total skill set in determining a fit with our needs. Candidates for jobs at this level are hired on the basis of their education and experience ratings and careful assessment of performance in multiple interviews. We seek individuals who long to identify with a cause and to assist in advocacy for a group long denied equal opportunity to succeed or fail on the basis of ability and not be denied opportunity on the basis of society’s stereotypes. This job is open until filled. Applicants should send preferably via email, a résumé with wage history and a cover letter to: Human Resources, National Federation of the Blind, 200 East Wells Street at Jernigan Place, Baltimore, MD 21230; telephone 410-659-9314; fax 410-685-5653; email HR@nfb.org.

The National Federation of the Blind is an equal opportunity employer. Accordingly all terms and conditions of employment will be carried out without regard to race, creed, color, religion, gender, sexual orientation, nationality, marital status, age, or disability. For more detailed information about our commitment to equal opportunity in employment, please email a request to HR@nfb.org.