Greyhound Secret Shopper

Thank you for participating in the National Federation of the Blind's Greyhound secret shopper program. For more information about the program, please contact Valerie Yingling, legal program coordinator, at [email protected] or 410-659-9314, extension 2440.

Note: All fields with an asterisk (*) are required.

First Name *

Last Name *

Email *

Date call was made:*

Time call was made:*

Time zone: *

Duration of the call in minutes: *

Telephone number from which you placed the call: *

List the name of each operator with whom you spoke. *

Did you inform the operator that you are blind and experienced difficulty booking travel on Greyhound’s website or mobile apps? *

Did the operator charge or attempt to charge you a convenience fee or other charge for booking travel through the call center? *

I consent to having had my call to the call center be recorded and such recording being used for the purposes set forth in the National Federation of the Blind-Greyhound Agreement. *

Provide a summary of your conversation with the operator. *

Other comments: - Optional

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