As reported in the National Federation of the Blind 2024 Presidential Report, “both of the leading [rideshare] companies, Lyft and Uber, are failing to meet their obligations to ensure that blind individuals are not discriminated against. While we continue to hold regular meetings with both companies in good faith to improve their policies and practices, there is rarely a day that goes by when we do not learn of another ride denied to a blind person…We will take all of the courageous steps necessary to stop this second-class treatment.”
Read our Rideshare Rally press release.
Read Ronza Othman's article, Uber almost got me killed!
Follow and engage with the stories on social media under the hashtag #RightToRide.
Rideshare Requirements
Uber and Lyft are not meeting the following requirements:
- Drivers must not discriminate; they must pick up blind passengers.
- Rideshare companies need a Zero Tolerance Policy for violators.
- Rideshare companies must reduce the burden imposed on blind passengers to report denials when they happen.
- Rideshare companies must deliver better driver education on the policy and laws regarding blind passengers, especially guide dog users.
The discrimination must end. It's our right to ride; it's company policy; and it's the law. Here are some legal details on previous cases regarding rideshare discrimination.
Lyft
Uber
Rideshare Rally Sign Up
“There is rarely a day that goes by when we do not learn of another ride denied to a blind person.” Join our demonstration to protest rideshare discrimination against blind people using guide dogs and white canes.
October 15, 2024
San Francisco, California
Uber and Lyft Headquarters
10:00 a.m. to 3:00 p.m. Pacific Time
If you are going to attend the National Federation of the Blind Rideshare Rally, please complete the registration form.
Stream Rideshare Rally with Aira
Access live coverage of the National Federation of the Blind Rideshare Rally on Aira. Jenine Stanley, Aira’s Director of Customer Success and Engagement and a fellow guide dog user, will be attending the demonstration and providing the live coverage.
All of Aira’s community events are available to everyone, paid or guest user of our app and service. Here’s how:
Open the Aira Explorer app, iOS or Android, or use our web app, https://explorer.aira.io.
Tap on the “More” tab at the bottom right of the screen.
Navigate to “Events” and double tap.
The “events” page lists our upcoming and past events. Tap on any of them to listen. To listen live during the event, follow the same procedure. You may be asked to open the Zoom app. The Rally will begin at 10:00 a.m. PST on October 15. You can also access the stream on Aira's YouTube Channel.
Thank you, Aira, for your support!
Rideshare Discrimination Survey
The National Federation of the Blind continues seeking feedback from Uber and Lyft customers who have been discriminated against by either rideshare company because of disability, including but not limited to a rider’s use of a service animal or white cane, or inaccessible rideshare app technology. Please take time to report all instances of discrimination. Though NFB’s agreements with both Uber and Lyft expired in 2020, we are gathering information about ongoing discrimination for legal advocacy.
